FAQ's

 

What types of jewelry do you offer?

Nadelia specializes in a curated selection of elegant jewelry pieces, including minimalist designs such as the Alessia Snake Chain and the Amara Necklace. Our collection is designed to elevate your style effortlessly, making it suitable for various occasions.

What materials are your jewlery made from?

Our jewelry is crafted with the utmost care using high-quality materials. We specialize in gold vermeil and stainless steel gold plated pieces. Gold vermeil is a durable, premium material made by plating solid sterling silver with a thick layer of 14k or 18k gold, providing both luxury and longevity. Our stainless steel gold-plated jewelry combines the strength of stainless steel with a beautiful gold coating, offering a sleek, long-lasting finish. Both materials are hypoallergenic and designed to stand the test of time.

How can I ensure the jewelry fits my style?

Our jewelry pieces are crafted with versatility in mind, allowing them to complement a wide range of outfits. We recommend considering your personal style and wardrobe when selecting pieces, as our minimalist aesthetics are designed to enhance any look.

What is your return policy?

We offer a hassle-free 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or store credit, provided the item is in its original condition and packaging.

Are there any conditions for returning jewelry?

To qualify for a return, the jewelry must be unused and in its original packaging, including any complimentary gifts. Customers are responsible for return shipping costs and must provide a tracking number for verification.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow 2-7 business days for the refund to appear in your account, depending on your bank's processing times.

Can I exchange an item for a different one?

Yes, we offer store credit for exchanges. Once your return is approved, we will provide a personalized store credit code. Please note that all exchanged items are final sale.

What if I received a defective or incorrect item?

If you receive a defective or incorrect item, please contact our support team immediately. We will assist you in resolving the issue and ensure you receive the correct product.