Returns & Exchanges
Returns
- You may return items within 30 days of the delivery date for a refund or exchange.
- Items must be unused, unworn, and in their original packaging, including any certificates or tags.
- Personalized or custom-made jewelry cannot be returned unless there is a defect or error on our part.
- Clearance or final sale items are non-refundable.
- Gift cards are non-refundable and cannot be canceled.
How to Initiate a Return
- Contact our support team at info@nadeliajewelry.com with your order number and reason for return.
- We will provide a return authorization and shipping instructions.
- Securely package the item and send it back using a trackable shipping service. Customers are responsible for return shipping costs unless the return is due to an error on our part.
Refunds
- Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
- If approved, refunds will be processed.
- Please note that while the price of the product will be fully refunded to your original method of payment, shipping fees and duties are non-refundable.
- If the original payment method is unavailable, a digital gift card will be provided instead.